That's the warning, but does anyone ever listen?
We had an hour-long power outage last week. Afterwards I got a text message that Xfinity had restored everyone's internet. Not mine.
There was a link I could go to. Several screen changes later I was having a "chat" with what I suspect was a series of algorithms. Why the conversation went on as long as it did I have no clue, because I never was able to provide the answer my conversation partner wanted. The conversation was ended abruptly. Still with no internet, I tried again. I think this "chat" was with a real person, but again, I was not able to supply the right answers and the conversation came to an unexpected end. Next morning I was at the Xfinity office. I was offered an appointment with a tech to come to the house on that day, but other commitments required me to take an appointment for the next day.
The tech ended up installing a new router, so we had the internet again. I do have to wonder -- does a real, live human being ever listen to those recorded, failed conversations?
I hate to destroy anyone's illusions, but human behavior will never fit into a bunch of algorithms.
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